(Solved) XTOOL EZ400 Failed to Active

Recently, we have got a help from one customer about XTOOL EZ400 activation failure question. Here is the question:

Q:I bought a EZ400 and tried to activate it. When all the details have been entered and I press ‘Activate’, the app keeps on saying ‘Please wait…’ for about an hour while nothing happens.
attach a picture to express more:



1.Please check the net connection.
Or change a internet to try
2.check the APP is the newest version or not. If not, download the newest one from following link
Please download this APP and try again .In the same time, open a webpage to check the net is normal or not