Xtool PAD3 WIFI Connection

One of our customer who own a Xtool X100 PAD3 

WHen you use it to active, it show the wifi connectin timeout

Here is the message from customer

Customer:

hello im having issues adding wifi network to x100 pad3, message :wifi connection timed out” i want to activate the scantool, without internet access it cannot be done.

the x100 pad3 shows activity for wifi connection but stays loading for a long time and nothing happens. is there a configuration to set up an ethernet connection to the x100 pad3?

i tried that does not connect at all
3 days after receiving scantool kept trying to pair it with router i even got a new router thinking my old linksys was outdated, still no connection, the scantool does not appear on the routers dhcp list when trying to pair wifi devices….

For this problem , we consult with xtool factory engineer ,they informed that the WIFI module is something wrong

So need to repair